Candidates should be excellent in Verbal / Written communication
Minimum 2 years of Call center experience as Asst.Manager - Telecom, customer service background preferred.
Must be a Graduate
Should be excellent in Computer skills ( MS office ) etc
Open to work in Night Shift ( Any shifts as per our Rosters )
Open to work from any office location
Should travel self
Develop and implement methods to create, track, measure and communicate processes and systems.
- Monitor the process performance on day to day basis and define corrective & preventive actions & identify improvement opportunities.
- Develop visual and non-visual based SOPs for knowledge-sharing and process improvements.
- Develop Strong process Knowledge.
- Oversee the successful implementation of Projects assigned.
- Prepare reports and maintain records of work accomplishments and administrative information, as required.
- Understand project requirements, coordinate with resources and direct the projects in the right direction in a timely manner.
- Willingness to work in dynamic, high-growth environment and should be willing to work in night time in case of project requirements.
- Delegate and allocate responsibilities efficiently to manage projects end to end.
- Ability to identify strengths and weaknesses of team members and suitably make changes if required.
Immediate joiner preferred
Forward cv prerana.r@vsynergize.in/8483850593