Operations - B2C

Sr. Customer Service

Pune   |   Full Time
  • Contacting customers to discuss your company’s new services.
  • Speaking to customers about new charges.
  • Handling customer complaints.
  • Maintaining customer records by updating their account information.
  • Recommending potential products and services to suit a customer’s needs.
  • Making sales or providing recommendations for products.
  • Ensuring you adhere to all of your company’s policies and procedures.
  • Building lasting relationships with customers and ensuring they feel supported and valued.
  • Engaging in active listening with callers and making sure you calm angry customers down.
  • Responding accurately and efficiently to callers, explaining situations, and providing them with answers.

  • Skills :
  • The ability to prioritize and multitask, with excellent time management skills.
  • Strong interpersonal skills  including active listening.
  • The capacity to remain calm under intense pressure, especially when dealing with angry customers.
  • Being patient and attentive.
  • Excellent organisational skills.
  • Good team working skills.
  • Familiarity with CRM systems and practices.
  • Well-presented, tactful, and polite.

Shift : US shift (6 Pm-3 Am)

2 Consecutive week off

Cab facility provided

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