Required Candidate profile We are looking for people who have excellent English communication skills and Mandatory people who have min. 1 year experience working in an International Customer Service process.
- Contacting customers to discuss your company’s new services.
- Speaking to customers about new charges.
- Handling customer complaints.
- Maintaining customer records by updating their account information.
- Recommending potential products and services to suit a customer’s needs.
- Making sales or providing recommendations for products.
- Ensuring you adhere to all of your company’s policies and procedures.
- Building lasting relationships with customers and ensuring they feel supported and valued.
- Engaging in active listening with callers and making sure you calm angry customers down.
- Responding accurately and efficiently to callers, explaining situations, and providing them with answers.
- Skills :
- The ability to prioritize and multitask, with excellent time management skills.
- Strong interpersonal skills including active listening.
- The capacity to remain calm under intense pressure, especially when dealing with angry customers.
- Being patient and attentive.
- Excellent organizational skills.
- Good team working skills.
- Familiarity with CRM systems and practices.
- Well-presented, tactful, and polite.
*US shift
*Hike on last CTC
*Attractive Bonus
*Cab facility available
*Best pay in the industry
*Work from office only. 2 options available to select – Facility in Hinjewadi or Camp, Pune.
Email your resume to prerana.r@vsynergize.com
or
Contact on 8483850593