Operations - B2C

Sr. Customer Service

Pune, Maharashtra
Work Type: Full Time

Required Candidate profile We are looking for people who have excellent English communication skills and Mandatory people who have min. 1 year experience working in an International Customer Service process.

  • Contacting customers to discuss your company’s new services.
  • Speaking to customers about new charges.
  • Handling customer complaints.
  • Maintaining customer records by updating their account information.
  • Recommending potential products and services to suit a customer’s needs.
  • Making sales or providing recommendations for products.
  • Ensuring you adhere to all of your company’s policies and procedures.
  • Building lasting relationships with customers and ensuring they feel supported and valued.
  • Engaging in active listening with callers and making sure you calm angry customers down.
  • Responding accurately and efficiently to callers, explaining situations, and providing them with answers.

  • Skills :
  • The ability to prioritize and multitask, with excellent time management skills.
  • Strong interpersonal skills including active listening.
  • The capacity to remain calm under intense pressure, especially when dealing with angry customers.
  • Being patient and attentive.
  • Excellent organizational skills.
  • Good team working skills.
  • Familiarity with CRM systems and practices.
  • Well-presented, tactful, and polite.

*US shift

*Hike on last CTC

*Attractive Bonus

*Cab facility available

*Best pay in the industry

*Work from office only. 2 options available to select – Facility in Hinjewadi or Camp, Pune.

Email your resume to prerana.r@vsynergize.com


Contact on 8483850593

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